When will my order ship?
We process orders Monday through Friday. We do not process or ship orders on weekends or holidays. We get most orders out the same or next day. Please add Liveleantoday.com as an acceptable email address with your Email account as you will be emailed your tracking number! Please allow 7-14 business days for orders to arrive. If we have a problem getting your product in stock we will notify you by email or phone.
SHIPPING
All in-stock orders are shipped within 24-48 hrs. If an item is out of stock and is not expected within 48 hours, we will email you and give you a projected ship date. Please make sure you provide a correct shipping and email address on your order. UPS charges $15.00 for incorrect or misspelled shipping information. This will be charged to the customer’s credit card.
We do not process order’s after 1PM EST or on Saturday’s and Sundays. Also UPS does not deliver on Saturday’s or Sunday’s.
Incorrectly Inputting Shipping Information
If you incorrectly input your address, forget to add your suite or apartment number, input your zip code incorrectly, you will be charged $15.00. No questions asked! UPS charges LiveLeanToday.com this fee to send it back or to intercept your package when they can not find your shipping destination. If you want your order re-shipped it will be the original shipping cost of your order plus the $15.00. If you want to cancel the order, your credit will be minus the $15.00 fee, 20% re-stock fee and minus the shipping cost. So please double and triple check your address after you input it. We do not want to charge these fee’s to you.
What is Package Delivery Insurance?
Insure your package arrives every time. For $1.99 your package delvery is guaranteed, no questions asked. $1.99 covers your package 100%. If you package is ever lost, stolen or damaged during shipping it is replaced and re-shipped at no cost to you.
*Does not cover International Shipments
Domestic Shipping
All domestic orders are shipped via UPS or USPS. This service takes 2-7 business days depending on what part of the country you are in. The rate is automatically calculated based on the weight of your products.
We will not expedite heavy shipments and we will call you about your rate if your order is an excessive rate!
If I order “NEXT DAY AIR” when will it arrive?
That depends on when you place the order. If you order the product late Friday night, then we will ship it Monday. You should then receive it Tuesday. If we are back ordered on something you want next day air, we will notify you by email and give you the option of waiting and still using next day air or changing to ground shipping. We try to get your order out ASAP! If you order after 12 noon EST, your order will not ship until the following business day.
Shipping to Canada
The cost is automatically calculated based on your address and weight through the UPS system.
What about International orders?
We do ship international. You have 2 shipping options International USPS Priority Mail Saver and UPS Worldwide Expedited. See above for details. We will charge your credit card a non-refundable “TEST” amount and ask you to verify that amount. This is a security feature. We may ask you to fax us your picture ID. After confirming your credit card, we will process your order. If the weight is over 5 lbs shipping will cost more.
INTERNATIONAL ORDERS:
What is International USPS Priority Mail Saver? (Most Popular)
If you pick this option it $42.99 and $1.00 for each additional item. It will arrive in 2-8 weeks. If an item is ordered that happens to be illegal in your particular country and it is confiscated, you are still responsible for full payment. Tracking and proof of delivery of International USPS Priority Mail Saver packages is almost impossible and customs may not notify you the package has been confiscated so you will still be responsible for the full value of the order.
What is UPS Worldwide Expedited shipping?
If you pick this option, it’s $50.99 and $1.00 for each additional item. It will arrive in 2-8 weeks. If an item is ordered that happens to be illegal in your particular country and it is confiscated, you are still responsible for full payment. Tracking and proof of delivery of UPS Worldwide Expedited packages is almost impossible and customs may not notify you the package has been confiscated so you will still be responsible for the full value of the order.
Attention: Due to the high prices with UPS Worldwide Expedited, sometimes the 50.99 does not cover the shipping cost. If this is the case, i-Supplements.com reserves the right to send the order International USPS Priority Mail Saver.
Please make sure your email address is correct and a vaild phone number is given. This will help ensure that you get your order.
If your order is over 5 pounds we will email you the exact cost of what it will cost to ship. The order will not ship until you approve the new shipping total. It is best to try to keep your orders under 10 pounds.
First time customers with foreign orders may be asked to verify their credit card. A non-refundable amount between $0.01 – $10.00 will be charged to your credit card. The customer will need to contact their credit card co. and retrieve the amount in US $ dollars. Email us this amount so that the remaining balance of the order can be billed to your credit card and your order can be shipped. This is done to prevent the use of stolen credit cards, and will not have to done on future orders.
* We do not guarantee delivery of these shipments and no refunds will be given on lost or damaged shipments.
* Delays in international shipping are typical and lead times can extend beyond 8 weeks.
* If customer refuses to take delivery on an order they are still responsible for all charges incurred from the order.
* Customer is responsible for all fees involved to collect payment for orders.
* i-Supplements is not responsible for orders after leaving the United States.
* We are not responsible for Duties and Customs.
* We are not responsible for finding and informing you about your country’s Customs regulations.
* We are not responsible for any confiscations done by your Government for any reason whatsoever.
* You agree not to file a chargeback with your credit card provider if order is lost or damaged.
LiveLeanToday.com reserves the right not to ship to a particular country due to custom laws and regulations
* By placing your order, you agree to the terms of our International Shipping Agreement.
What about customs in my country?
It is impossible for us to know every countries customs policies. It is up to YOU to check your countries customs policies and only order IF it is accepted into your country. We cannot refund an order if it is taken or lost by your country.
How do you ship to the military?
We use the U. S. Post Office. They get it to the military and they take it from there. It is difficult to tell you how long it takes due to where you may be in the military.
APO/Military Orders
All APO/Military orders are shipped via USPS. Shipping will be added when the order is processed, if you need to know the shipping charge send us and email with the order. Since these are sent inside the US and then the Military forwards them shipping is usually at the Domestic rate. Delivery time is usually 1-3 weeks.
Please Read: If the package is over 9 pounds we will put the order on hold and get the exact price through USPS and email you so you can decide if you want to pay the extra shipping cost. We apologize for this inconvenience, but sometimes the difference that shows during checkout for the shipping and what the actual shipping cost through the United States Postal Service is very substantial. We will do our best to reduce the shipping cost. Please use usa5 coupon code to help alleviate any extra shipping.
Do I get a tracking number from UPS?
Yes! When we process your order, you get a tracking number emailed to you from UPS after 4pm est the day your order ships so you can track the order right to your doorstep! We need an accurate email to get this to you.
What type of packaging is my order shipped in?
We understand the need for privacy so our orders are shipped in brown boxes or padded envelopes.
RETURN POLICY
Since we are a wholesaler and sell at rock bottom prices, we cannot and will not accept returns on opened merchandise. All un-opened merchandise can be returned within 30 days for exchange or credit. We feel 30 days is plenty of time to decide if you want to return something to us. Any order received after 30 days of purchase will be sent right back to you. Customer is responsible for all shipping charges on returns. All returns are subject to a 20% restocking fee. No returns on special orders. You must email or call before sending something back to i-Supplements. Once we hear from you, we will note your order that you will be making a return.
What will happen if you do not contact us and you decide to send something back? We apologize, but the package will be marked “return to sender” and sent right back to you. Please follow our return procedure and we will be happy to work with you and get you your credit as soon as your return arrives to our Return Dept.
Attention: Due to the amount of recent returns, if you used a free shipping code when placing your order, then decide to return it to us, you will be responsible for paying back what the original shipping cost would have been. It will be deducted from your credit.
Mail returns to:
LiveLeanToday.com c/o Return Dept
7227 Montgomery Road
Cincinnati, Ohio 45236
DAMAGES/SHORTAGES
All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at customerservice@i-supplements.com Be certain to state your order #.
Cancelling Orders
Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking fee. Filing a chargeback with your credit card company and receiving the package is a felony. LiveLeanToday.com reports all internet crime to the proper authorities and turns the person over for to our collection lawyers. Customers filing chargebacks are responsible for all fees incurred to collect the debt.